Afro Honeyguide Adventures
Last updated: 1 June 2026
This Refund & Cancellation Policy explains how Afro Honeyguide Adventures handles booking payments, cancellations, refunds, no-shows, booking changes, child rates, third-party supplier rules, and service delivery for tours, transfers, accommodation bookings, safaris, and travel experiences.
This is the public policy page for bookings made through afrohoneyguide.com, direct communication, approved payment links, email, phone, WhatsApp, or an approved booking agent.
Afro Honeyguide Adventures sells and arranges travel services, not physical products.
This means:
Payments for bookings must be made before travelling.
Unless otherwise agreed in writing:
| Payment stage | Requirement |
|---|---|
| Booking confirmation | At least 25% deposit is required |
| Final payment | Full payment is required at least 30 days before travel |
| Booking made within 30 days of travel | Full payment may be required immediately |
Accepted payment methods may include:
Card payments may require an authorization form or secure payment process.
Afro Honeyguide Adventures does not ship physical products.
Booking confirmations, invoices, receipts, vouchers, itineraries, and travel communication may be delivered digitally by email, WhatsApp, payment confirmation, or direct written communication.
If a booking includes accommodation, tours, transfers, or activities, the service is delivered at the confirmed destination, date, time, pick-up point, or meeting point.
All cancellations must be:
A cancellation is not considered final until it has been acknowledged in writing.
Written cancellation may be sent by email, WhatsApp, or another written channel confirmed by Afro Honeyguide Adventures.
Unless a third-party supplier has a different cancellation policy, the following standard cancellation fees apply:
| Cancellation timing | Cancellation fee |
|---|---|
| More than 30 days before date of travel | No cancellation charge, except a 5% handling fee for bank and administration charges |
| Within 30 days before date of travel | 20% cancellation fee |
| Within 14 days before date of travel | 50% cancellation fee |
| Within 7 days before date of travel | 75% cancellation fee |
| Within 24 hours of travel or no-show | 100% cancellation fee |
A no-show happens when a guest does not arrive for a confirmed tour, transfer, activity, pick-up, or travel service at the agreed time and place.
No-shows are charged at 100% of the booking value.
No refund is guaranteed for no-shows.
If a Client falls ill and provides reasonable proof, the Client may be eligible for a 100% refund, subject to review and any third-party supplier restrictions that may apply.
Reasonable proof may include medical documentation or other written evidence requested by Afro Honeyguide Adventures.
Guests should notify Afro Honeyguide Adventures as early as possible if illness affects travel.
Approved refunds may be handled in one of the following ways:
Refunds may be offset against future bookings where agreed or where this is the most practical arrangement.
If the Client or Agent prefers a bank transfer refund, a bank transfer fee of US$50 is for the cost of the Client or Agent.
Approved refunds are normally processed within 7 to 14 business days after all required details and supplier confirmations have been received.
Actual reflection of funds may depend on:
Some bookings include third-party services such as:
Third-party suppliers may have their own cancellation, refund, age, safety, date-change, weather, and no-show policies.
Where a third-party supplier policy applies, that supplier’s policy may override the standard Afro Honeyguide Adventures policy for that part of the booking.
For this reason, Non-Afro Honeyguide activities may have different cancellation policies depending on the supplier and the size of the group.
Clients and Agents should always check supplier-specific conditions before confirming a booking.
Afro Honeyguide Adventures may cancel, reschedule, or amend a booked service due to:
Where possible, Afro Honeyguide Adventures will assist with:
Clients may request changes to dates, times, guest numbers, accommodation, activities, pick-up points, or routes.
All change requests must be made in writing.
Changes are subject to:
A date change is not confirmed until Afro Honeyguide Adventures confirms it in writing.
As a general rule:
| Child age | Standard child policy |
|---|---|
| Under 12 years | Half price |
| Under 2 years | Free of charge |
This may vary depending on the tour, transfer, activity, accommodation, park authority, or third-party supplier.
Children under 12 years and children under 2 years must be clearly indicated when booking.
If children are not declared correctly, they may be charged as adults.
For group bookings:
Park fees are quoted separately and must be paid by the Client or Agent unless clearly stated otherwise.
Visa fees are not included in package prices unless clearly stated in writing.
Other external costs may include:
These costs may change without notice and are outside the direct control of Afro Honeyguide Adventures.
Because Afro Honeyguide Adventures provides travel services and not physical products:
Afro Honeyguide Adventures handles customer information for the purpose of:
Payment information should only be submitted through approved payment methods, secure payment links, authorization forms, or direct confirmed channels.
Afro Honeyguide Adventures does not sell customer contact information.
To request a cancellation, refund, or booking change, contact Afro Honeyguide Adventures in writing.
Please include:
Contact:
Afro Honeyguide Adventures
Victoria Falls, Zimbabwe
Phone: +263 772 633 195
Email: info@afrohoneyguide.com
This Refund & Cancellation Policy should be read together with the full Terms & Conditions page.
Read our full Terms & Conditions or contact us about a cancellation, refund, or booking change.